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7.0 Document mapping


Policy Manual
Operations Manual
System
Process
Procedure
1
Management Commitment and Responsibilities
1.1
Vision and mission
1.1.1
Defining vision and mission
1.1.2
Communication to stakeholders
1.2
Value and culture
1.2.1
Defining value and culture

Process for defining vision and mission

1.2.2
Communication to stakeholders

Process for defining values and culture

1.3
Strategic planning

Organisation management system

Process for strategic planning

None

1.3.1
Strategic planning process

Process for defining organisation structure, duties and responsibilities

1.3.2
KPIs and targets
1.4
Defining repsonsibilities
1.4.1
Responsibility to all staff
1.5
Management representative
1.5.1
Appointment of MR
2
Corporate Governance and Administration
2.1
Management of financial resources
2.1.1
Financial management

Financial management system

Process for financial accounting

Procedure for collecting course fee

2.1.2
Financial statements
2.1.3
Credit rating
2.2
Management of resources and facilities
2.2.1
Physical facilities and infrastructure facilities

Facilities management system

Process for maintaining facilities

2.2.2
Academic resource management

Academic resource management system

Process for managing academic resource

List of physical facilities and infrastructure

2.2.3
Environment management

Environment management system

Process for managing environment

2.3
Management of human resource

HR management system

2.3.1
Selection process

Staff recognition and reward system

Selection process for staff recruitment

2.3.2
Staff management

Knowledge management system

Process for managing staff.

Process for managing part-time recruitment staff

2.3.3
Management of part-time recruitment staff

Monitoring process for part-time recruitment staff

None

2.3.4
Staff training and development

Process development for staff training and

2.4
Management of partnership

Partnership management system

Process for managing partnerships

None

2.4.1
External partnerships
2.5
Communication and publicity
2.5.1
Internal communication

Communication management system

Process for internal communication

2.5.2
External communication

Process for external communication process

Procedure for external communication with MT

2.5.3
Publicity: course advertisement and promotion

Vetting process for publicity material

2.6
Management of information
2.6.1
Data management

Data management system

Process for managing confidentiality and security of information

None
2.6.2
Confidentiality and security of information
2.7
Management of feedback and complaints

Process for managing feedback and complaints

2.7.1
Feedback and complaints management
Feedback and complaints management system

Process for conducting student survey

None

2.7.2
Student satisfaction survey
2.7.3
Staff satisfaction survey

Process for conducting staff survey

3
External Recruitment Agents
3.1
Selection of agents
3.1.1
Seleciton process

Selection process for recruitment agents

3.2
Management agents

External recruitment agents management system

Evaluation process for recruitment agents

Procedure for managing and monitoring of recruitment agents

3.2.1
Management agents

Monitoring process for recruitment agents

3.3
Monitoring of agents
3.3.1
Monitoring of agents
4
Student Protection and Support Services
4.1
Fee protection scheme
4.1.1
Fee Collection Procedures
4.1.2
Implementation of Fee Collection Procedure
4.1.3
Fee payable
4.1.4
Receipt
4.2
Student contract

Procedure for informing students on details of Fee collection Procedures

4.2.1
Student contract
4.2.2
Procedures for executing the student contract

Student protection and support services management system

Process for provding student support services

Procedure for executing student contract

4.3
Refund process
4.3.1
Refund policy

Procedure for refund

4.3.2
Refund procedures

Procedure for transfer or withdrawal Procedure for counselling

4.4
Transfer / withdrawal process
4.4.1
Transfer / withdrawal policy
4.4.2
Transfer / withdrawal procedures
4.5
Student support services
4.5.1
Provision of student support services
5
Counselling and advice
5.1
Curriculum design and development
5.1.1
Design and development process

Process for curriculum design, development and review

5.1.2
Review process

Academic processes and assessment management system

None

5.2
Curriculum planning and delivery

Process for curriculum planning, delivery, monitoring

5.2.1
Planning process
5.2.2
Delivery process
5.3
Student selection and admission
5.3.1
Selection process
5.3.2
Admission process
5.4
Monitoring of learning and student development

Monitoring process for student selection

5.4.1
Periodic monitoring

Monitoring process for student admission

5.4.2
Student development

Procedure for student development

Procedure for student selection

5.5
Student tracking

Attendance monitoring system

Process for assessment

Procedure for student admission

5.5.1
Student tracking

Student tracking system

Process for moderation

Procedure for handling assessment results, appeals and progression

5.6
Student assessment

Selection process for staff recruitment

5.6.1
Course assessment

Process for managing staffProcess for staff training and development

5.6.2
Assessment process
5.6.3
Assessment results
5.7
Selection of part-time academic staff
5.7.1
Selection process
5.7.2
Management of part-time staff
6
Quality Assurance, Monitoring and Results
6.1
Measurement and analysis
6.1.1
Collection and analysis of data
6.1.2
Monitoring of results

Process for collecting data

6.2
Internal assessment and review

Procedure for internal review

Procedure for collecting and analysing data

6.2.1
Policy and operation manuals

Quality management system

Procedure for management review

Procedure for document control

6.3
Management review

Process for continual improvement

6.3.1
Review process
6.4
Continual improvement
6.4.1
Continual improvement process

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