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This policy manual specifies policies with regards to the implementation of the requirements stipulated by the Management Team

0.1 Introduction of the company

Chairman's Message

In Education lies the biggest service to the individual, to the nation and to humanity the world over.

AEC Business School, India has established a good track Record of providing quality Education Counselling in India. It will always be our endeavour to augment the aspiring students with accurate and relevant information pertaining to partner institutions in Singapore, Malaysia and New Zealand.

I am confident that AEC Business School, India is poised to achieve the long-term vision of the organisation by providing quality education for Indian students at an affordable cost.

We hope that our efforts for a global quality educational endeavour through AEC Business School will be able to fulfil your needs ,


"To be a global leader in Quality Education."


"To lead in facilitating learning, fostering creativity and developing knowledge, skills and confidence of customers globally in their attainment of personal goals, using a variety of modes while enhancing strategic alliances as value to stakeholders."


  • Identify programs and courses that are relevant, affordable, desired and recognised by the market place.
  • Establish strategic alliances, partnership arrangements, joint venture and cooperative efforts with other organisations, institutions and individuals globally.
  • Act as catalyst for synergy between co-partners and operating units.
  • Enable operating units to access new delivery tools.
  • Inculcate a culture of continuous quality improvement, customer focus and innovation.
  • Provide resources to establish, exploit, expand and improve business.
  • Ensure reasonable return on investments through optimisation of resources.

0.2 Terms and definitions

Refers to AEC Business School
International student
refers to any student who is holding a valid student's pass issued by the Immigration (india)
is a definite course of actions instituted or a principle to guide the decision-making process to achieve rational outcomes and avoid unintended outcomes.
is a set of interacting or interdependent entities forming an integrated whole, giving a macro perspective. Components within the system generally have interconnectivity i.e. functional and structural relationships.
is a systematic series of intended operational actions conducing to an end in a definite manner.
is a defined sequence of actions or operations for execution in a regular defined manner in order to produce consistent results.
refers to any director, partner or member of the Institute's committee of management who has control or management of the Institute.
Senior executives
refer to the Institute's staff that report directly to the top management and are involved in the daily operations of the Institute.
Marketing collaterals
(or promotion materials) refer to all materials (print and non-print) accessible by the public and students with information related to the Institute and the courses it offers.
refer to the desired ideals that the Institute wishes to develop in its students and staff as it delivers its mission and strives towards the vision.
refers to:
  • the dominant values advocate by the Institute;
  • shared norms that develop in the organisation's operations;
  • the philosophies that guide the Institute's policies; and.
  • the feeling that is evident in the staff in their interaction with one another and with their partners and stakeholders.
Strategic planning
refers to how the Institute sets clear stakeholder-focused strategic directions and how it develops short-term (1 to 2 years) and long-term goals to support its vision and mission.
Key staff
refer to staff who are not in the management team but may hold appointments which can greatly impact the Institute's operations.
refer to all full-time, part-time and adjunct personnel employed (directly and indirectly) by the Institute who are responsible to deliver its educational services to the students.
Key stakeholders
refer to (a) students that the Institute provides a service to, and (b) staff, educational partners, key partners/suppliers who play a critical role towards achieving the Institute's vision and mission.
Key partners
refer to organisations that have long-term relationships with the Institute and play a critical role towards achieving the Institute's vision and mission.
External partners
refer to organisations or people that the Institute works with to deliver its vision and mission.
External agents
refer to agents who are not staff of the Institute but are engaged by the Institute to recruit students and/or to do marketing on behalf of the Institute.
Recruitment agents
refer to people or companies who recruit international students on behalf of the Institute for monetary interests.
refers to all fees payable by the student protection scheme.
refer to the desired ideals that the Institute wishes to develop in its students and staff as it delivers its mission and strives towards the vision.
Miscellaneous fee
refers to any non-compulsory and non-standard fee which the students will pay only when necessary or applicable, for example, re-exam fee, charges for credit card payment, administration fee for refund request, etc. Such fee is normally collected on an ad-hoc basis by the Institute when the need arises.
Application fee
refers to the fee that the student pay the Institute for the sole purpose of processing the application form submitted so that the Institute can check if the student meets the course admission requirements.
means a student changes the course of study but remains as a student of the Institute. For an approved transfer request, the original student contract must be terminated and a new contract must be signed.
means the student contract is terminated and the student is no longer a student of the Institute.
Curriculum delivery
refers to the process in which the lessons are delivered by the academic staff.
Validity of an assessment
is an indication of the "consistency" of scores across different academic staff or over time.
Reliability of an assessment
is an indication of how "well" an assessment actually measures the learning outcomes and process.
Fairness of an assessment
means that it must not be biased (e.g. gender, ethnic background etc) so that all students have an equal chance of performing well.
Improvement plan
is a plan that the Institute is willing to commit additional resources to carry out so as to exceed its targets. Improvement plan is thus a commitment by the Institute to support knowledge creation and innovation in the workplace so that the Institute can grow and value-add to its students' holistic educational experience.
Policy manual
is a collection of all the policies describing the quality systems within an organisation. It comprises the following documents:
  • Introduction of the company and scope of business;
  • Organisation chart;
  • Scope of application of the policy manual;
  • Control policy for policy and operation manuals;
  • Responsibilities of management team;
  • Internal and management review processes; and
  • General policies for all aspects of operations (as stated in the Quality document submission list).
Operation manual
is a collection of processes, manuals, procedures etc (as stated in the Quality document submission list) that have direct impact on the business operations and quality of services.
Internal assessment
is to measure the outputs of the various systems and processes against the Quality banding descriptors to assess the performance of the Institute.

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